Welcome!!!
We are pleased you have chosen to stay at Amaroo at Trinity and wish you a very warm welcome.
Our aim is to provide you with a comfortable base to enable you to either relax & enjoy our facilities including our year round heated pool or to enjoy our fabulous beach & the breathtaking views, the local restaurants or to explore the many wonders of our region, from the Great Barrier Reef to the World Heritage Rainforest.
Trinity Beach really is the ‘Hidden Gem’ of Cairns.
This compendium has been put together to give you easy access to information, so please take the time to familiarise yourself with its contents.
We wish you an enjoyable stay and encourage you to ask our team or managers at reception if you have any queries.
Emma and Thomas
Here are a few of interesting facts about Amaroo at Trinity and its surrounds.
You will notice the Cycad in between the pool and the bbq area,
this is approx 200+ years old. ‘Just Amazing.’
The name Amaroo derives from an Aboriginal boys name meaning
“Beautiful Place”
The mountains which form the spectacular backdrop seen from our property are part of the World Heritage Listed Wet Tropics Rainforest which extends from Cooktown in the north almost to Townsville in the south. The section visible from Amaroo includes the McAllister Range. The highest mountain peak is Mount Bartle Frere at an elevation of 1622m which is located 70km south of Cairns behind Babinda and Innisfail.
Don’t be alarmed if you hear a “clicking sound” that’s a bit like a bird but not quite – it’s likely to be a Gecko. They love our balconies and can also be seen and heard around the pool area, particularly at night when they feast on insects that are attracted to the lights. A pale mustard colour and chubbier than a normal garden-variety lizard they are quite harmless. Another quite alarming sound is that of the Curlew. Often in the dead of night they cry out and are sometimes mistaken for a woman screaming. They are shy of people but if you are lucky, you may see one on the grassy headland in front of our building, or even wandering along the beachfront during the evening.
Between November and May, the possible presence of Box Jellyfish and the smaller Irukandji Jellyfish make unprotected swimming on ocean beaches unsafe. While it is safe to walk along the sand, do not enter the water except within the netted area in front of the lifeguards. If you are unfortunately stung, the best first aid is to pour household vinegar over the sting to neutralise the stinging cells. Do not rub the affected area. You will notice bottles of vinegar stored along the nature strip adjacent to the beach. However, this is not a cure and urgent medical attention should be sought, as in some cases the outcome could be life threatening. Trinity Beach has a swimming enclosure located towards the southern end of the beach where lifeguards are on duty. Whilst the net offers protection from jellyfish, it is still wise to check daily conditions with the lifeguards. Presence of these creatures is rare on the outer reef; however, stinger suits are available for hire on all reef cruises. These have the added benefit of sun protection.
Crocodiles
Hey, don’t worry too much about these fellows. Crocodiles don’t like hanging out with humans, and we don’t like hanging out with them. It’s a good arrangement and it means we rarely ever see each other.
If there is any chance of seeing a crocodile at a beach, or anywhere else for that matter, signs will indicate this.
General rules to avoid contact with crocodiles are:
- Do not approach riverbeds flanked with mangrove trees.
- If you see a crocodile, walk away.
- Do not feed it. It is Illegal and dangerous.
- Do not take a photo. Just leave.
- Report crocodile sightings to local authorities.
However, between September and April just be more aware of crocodiles at dawn and at night as it is breeding season. Rivers and creeks are all regarded as croc territory, but during this time of year crocs that would normally be inhabiting these areas will also be on the move and flooding of waterways and low-lying areas can temporarily increase the mobility — accounting for a few beach sightings and closures.
Our reception is open as follows:
Monday to Friday 9.00am to 5.00pm,
Saturday 9.00am to 12noon
Sunday & Public Holidays Closed or Limited Hours
To call reception, our number is +61 7 4055 6066
If there is a life-threatening emergency, please call “000” immediately.
The holiday rental units such as the one you are occupying is classified as “Self-Catering” which covers fully self-catered apartments. This category is NOT the same as a “Hotel” which may have restaurants, concierge, A 24-hour front desk and daily room servicing.
Our reception team is here to make your stay as easy as possible. From check-in and check-out to room charges, keys and any questions along the way, we’re only a call or a visit away. We can also arrange transfers, tours and restaurant bookings, and we’re here to help with any requests or concerns during your stay, including on-call after-hours assistance for urgent support that can’t wait.
Please be aware of our reception hours as we are not open 24 hours a day.
Haven’t booked Direct?
We offer online check-in for your convenience, although it isn’t available for every booking due to some booking platform restrictions.
If you’d like to check in online, or you’re arriving outside reception hours (including weekends) and online check-in isn’t available for you, please call us on +61 7 4055 6066 or email info@amarooresort.com, and we’ll arrange online check-in access for you.
Weekday Check-In:
Check-in is from 2.00pm. Guests arriving before 2.00pm are welcome to leave their bags with us at reception.
Online check-in is available where applicable. It allows you to let us know your arrival time, confirm your most up-to-date credit card details and accept our terms and conditions.
Payment for your booking may be taken up to 48 hours before your arrival, and a receipt will be emailed to you when payment is taken. This does not change the terms and conditions of your stay, including our cancellation policy.
After Hours Weekdays Check-In:
If you think you may be arriving after 5.00pm please use the online check-in link in your “Extra Info” email that is emailed to you prior to your stay, making sure to note your arrival time. If you have any issues accessing online check-in, please contact reception on 07 4055 6066 or via email so that we can assist you directly.
Payment for your booking may be taken up to 48 hours before your arrival. Once payment is taken, we will then SMS and/or Email you a code to the Safe and place an envelope with your name on it inside the Safe with simple instructions to follow.
There is also a phone outside the Lobby door which will contact the After-Hours person on call who can assist you if there are any issues gaining access.
Saturday and Sunday Check-In:
Please note that Check-In on weekends is via After-Hours Check-In on most ocassions.
Payment will be taken up to 48 hours prior to your arrival, we recommend completing online check-in prior to your arrival so that payment is taken from the most up-to-date credit card details for any outstanding balance, and the admin for your stay is taken care of.
Once payment is confirmed, we will then send you a code to our Safe and place an envelope with your name on it inside the safe. Enclosed in the envelope will be your keys and instructions how to find your room.
There is a phone outside the Lobby door which will contact the After-Hours person on call who will assist if there are any issues gaining access.
Check-Out:
The checkout time is 10.00am. You are welcome to leave your luggage with us during our reception hours whilst waiting if you have a later flight.
When checking out, please take your rubbish to the bin area located at the bottom of our driveway behind the wooden gates. Please also wash and dry your dirty dishes, glasses, cutlery and crockery and put away. Any additional cleaning time required due to the state of the room may incur charges to your account after your departure.
Leaving early?
If you are leaving early, please leave the keys in the mailbox (Key Drop Box) just underneath the Night Safe outside the Lobby doors.
Tennis:
You are welcome to Hire Tennis Racquets and a Set of 3x Balls from Reception.
Hire Fee: $10 for 2x Racquets
Any Balls not returned will incur a charge of $5 per ball
Alternatively, please contact info@amarooreception.com. The cost can be charged to your room account, and the hire equipment will be delivered to your room during reception hours.
Tours
Amaroo at Trinity has a Tours page powered by ExperienceOz. You can browse and book tours directly with the tour operator by scanning the QR Code below or clicking on this link: TOURS
If you wish to explore any tours or activities during your stay, please feel free to check out our tour information boards in the lobby and reception, and ask our reception staff for any advice. Our staff have extensive knowledge of the tours available and will advise which activities and tours will best suit your requirements. We can also assist you to book last-minute tours, subject to availability. To avoid disappointment, we recommend booking at least 3 days in advance. All tours must be paid for at the time of booking and can be charged as part of your room stay.
Self Drive
Have a Hire Car? We have some great Self Drive Maps available at reception and can point all the must do’s.
If you haven’t arrange a car hire but wish to, we recommend Cruising Car Rental, conveniently located at 8 Trinity Beach Road. You can contact them on 4041 4666 and let them know that you are staying at Amaroo at Trinity for their best price.
For all requests, please visit Reception in person, or at your convenience email info@amarooresort.com with your name, room number, and request. All additional charges will be added to your room stay and charged to the credit card linked to your account. For requests made outside of hours, these will be attended to the next day (excluding Sundays).
Housekeeping:
Amaroo at Trinity rooms are self-contained, self-catering accommodation and as such, rooms are not serviced daily.
Stays of 7 nights or more will be serviced half-way through your stay. If staying longer, your room will be serviced approximately weekly.
We are very conscious of reducing our impact on the local environment which impacts on the sensitive areas of the Great Barrier Reef and Rainforests in this beautiful location, however – if you are staying less that 7 nights and would like to arrange a mid-stay service, please request this with Reception prior to your arrival. Requests for this service made during your stay are subject to availability and charges apply.
The charges will be as follows:
Mini service clean: $65.00 (including full linen, amenities, bed remade)
Mini service in Family Suite: $130.00 (including full linen, amenities, bed remade)
Amenities:
Your room is a self-contained, self-catering accommodation and is equipped so that you may store food and cook your own meals if you choose.
Your room comes with a complimentary starter pack of essentials (tea, coffee, sugar, soap, toilet paper and more) to get you settled. For further supplies, there are two local mini supermarkets nearby:
- The Trinity Beach Local Convenience Store is located around the corner at 77 Vasey Esplanade (opposite Lunico’s )
- The Night Owl is located in the Trinity Beach Shopping Centre approximately 1 kilometre along Trinity Beach Road, and is open every day from 6.00am to 10:00pm.
Alternatively on-line supermarkets: Coles and Woolworths can be “googled”. They will deliver to you.
Linen:
You may request additional linen be delivered to your room, charges apply:
Towel (Bath or Pool): $5.00 (each)
Full linen in a Studio: $30.00
Full linen in a Family Suite: $60.00
Laundry:
There is a laundry located on each level of the building for guest use. These are coin operated ($4 per cycle). If you require some change, please visit reception during reception’s opening hours and we can provide you with correct change.
Laundry powder is also available for purchase ($2 per sachet).
In your room you will have small clothes drying rack. Please use this when drying any washing and refrain from hanging any towels or clothing on the balcony as this is against our Body Corporate BY-LAWS.
Room Safe:
To safeguard valuables there is a room safe located in the wardrobe.
Key available from Reception:
Free Use – No Insurance
$3.30 per night – Inc $1000 Theft Insurance
Please note: Loss of key will incur a $110 charge for replacement
Cots and Rollaway Beds:
Porta-cots and Rollaway Beds are available for your use for a small fee when pre-arranged. If you require a cot or rollaway please contact Reception.
Umbrellas:
Umbrella’s are available to borrow from Reception. There will be a $10 charge if the umbrella is not returned.
Additional Charges:
Please leave your room in a reasonable condition. If extra cleaning time is needed, additional charges apply.
Breakages: Any damage to, loss, or breakage of Resort property including furniture, crockery and glassware will be charged to the guest account at cost plus 50%.
If you notice any breakages upon your arrival, please report this to reception immediately so it can be noted.
Rubbish Disposal:
As the rooms are not serviced daily, removal of rubbish is your responsibility. A large bin is located in the wooden enclosure at the entrance to the property. In this climate, it is important to dispose of rubbish daily.
Smoking:
Please note that our premises are strictly non-smoking. Your cooperation in helping us maintain a healthy environment is appreciated. Smoking is not permitted in any of the rooms, on balconies, or in the pool/garden areas. You can smoke in the designated smoking area, which is by the Tennis Court in the top carpark.
* If it is found necessary to treat the room for smoke odour after your departure, you will be liable for the cleaning/deodorising cost and you may be liable for any lost rent due to the room not being available for use.
Go to your Wi-Fi Settings on your device
Choose the Network: Amaroo Guests>OzSpots
Password: 88225566
Reception Hours:
9:00am to 5:00pm Monday to Friday.
9:00am to Midday Saturday
Sunday and Public Holidays: Closed or Limited Hours
contact: info@amarooresort.com or Phone (07) 4055 6066
Our reception team is here to make your stay as easy as possible. From check-in and check-out to room charges, keys and any questions along the way, we’re only a call or a visit away. We can also arrange transfers, tours and restaurant bookings, and we’re here to help with any requests or concerns during your stay, including after-hours assistance when you need it.
Tennis Court:
You are welcome to Hire Tennis Racquets and a Set of 3x Balls from Reception.
Hire Fee: $10 for 2x Racquets
Any Balls not returned will incur a charge of $5 per ball
Alternatively, please contact info@amarooreception.com. The cost can be charged to your room account, and the hire equipment will be delivered to your room during reception hours.
Barbeque Area
The Barbeque is in the undercover dining area beside the pool, along with a bar fridge, microwave and BBQ utensils. A white tray under your studio sink is provided to carry food and crockery.
Please use the baking paper provided when cooking, as it helps reduce the chemicals needed to keep the BBQs clean. Please leave the area tidy for the next guests.
Pool:
Open hours are 7:00am to 9:30pm.
For your own safety and that of other guests, we emphasise that no glass is to be taken into the pool, including it’s surrounding areas. If glass is broken there, the guest responsible (including their visitors) will be charged for the clean-up, which includes emptying and refilling the pool.
*There is complimentary Sunscreen and Insect Repellent in the Pool/BBQ Area. Please do not remove from this area as it is for all to use and please advise reception when it has run out.
Body Corporate By-Laws:
Amaroo at Trinity Beach apartments are individually owned and managed under a Body Corporate Scheme. By-laws are set for the comfort and enjoyment of all guests and must be adhered to at all times.
Typical By-laws that may affect your stay are:
• No pets allowed (exemptions apply for certified service dogs. Must be advised at time of booking)
• Noise levels (Be aware not to disturb other residents) No outside noise after 10pm
• No smoking permitted in your unit, on the balcony or on the property common areas
• Refuse/rubbish not to be placed on balconies or stairwells
• No alcohol to be consumed, and no glass to be taken into the swimming pool area except under the covered area
• Balconies railings are not to be used as a clothesline please, we supply all apartments with clothes airers for your convenience.
Doctor:
We hope you don’t need one, but just in case, there is a Medical Centre at Campus Shopping Village. Phone #4057 7300.
A Chemist is also located in that centre.
A 24 hour Medical Service is located on the corner of Florence and Grafton Streets, Cairns. (Approximately 20 minutes’ drive) with access to interpreters for all nationalities. Phone ahead for priority appointment on #4052 1119. Alternatively, there is an After Hours Dial-A-Doctor service #1300 030 030.
The nearest public hospital is Cairns Base Hospital on the Esplanade in the Cairns City. Phone #4226 0000
Laundry Facilities:
You’ll find coin-operated washers and dryers on each floor, right beside the lift, at $4 per cycle.
Laundry powder sachets ($2) and change for the machines are available from reception during open hours, so just pop in and ask.
To keep our building looking its best, please don’t hang washing on the balconies or railings, as our body corporate by-laws don’t allow it. The dryer or the clothes airer in your room will do the job nicely.
For emergency after hours service the Manager can be contacted by calling 0740556066 or by using the ‘Outside Phone’ located outside, next to the Lobby Door.
Use of Resort Facilities:
Please note after your checkout you are welcome to store your bags with reception and have use of the resort facilities for the day. (Business Hours permitting). There are toilets and an outdoor shower located in the pool area if you need to freshen up after a swim or beach trip.
Airport Transfers:
Should you require a transfer to the airport, we are happy to arrange this for you. Please visit us in reception during office hours for information and costs (variable between $70 and $115 for 2 people in most circumstances), no later than 48 hours prior to your departure. Alternatively, please email info@amarooresort.com with your transfer request including:
- Name
- Number of people travelling
- Flight Number and time
- Domestic or International Terminal
Transport:
SUNBUS: Our public bus service will take you into Cairns City or north to Palm Cove. The Bus Stop is at the corner of Moore Street and Trinity Beach Road. Buses run approximately every thirty minutes during the day and every sixty minutes on weekends and evenings. Ask about their all day or weekly tickets. Timetables are available at Reception or visit www.sunbus.com.au
CAIRNS TAXIS: 131008 or (07) 4048 8333
CRUISING CAR RENTALS: (07) 4041 4666 (let them know you are staying at Amaroo)
UBER: Download the Uber App on your phone
See our Local Trinity Beach Map below.
Here are two of our go-to Weather Sites:
Looking for Local Markets: Click HERE
Trinity Beach Yoga: TIMES
Fire Evacuation Procedure:
In case of fire, ring the emergency number 000
Exit the building via Emergency Escape Stairs as indicated on the Emergency Evacuation Plan on the back of your studio door.
Do NOT Use The Lift:
If the fire alarm sounds, you should leave your room immediately and exit the building via the Emergency Escape Stairs located opposite the illuminated exit signs at either end of the corridors and assemble in the upper carpark under the tennis court, remembering that emergency vehicles may be accessing the property via the driveway.
Emergency Numbers:
Fire 000
Police 000
Police Non-Emergency Phone: 13 14 44
Ambulance 000
LIFELINE 131114
Cyclones:
On-Site Manager to give directions as needed at the time.
The balcony doors of your unit are cyclone proof. So, your apartment is a safe place to be.
Possible Impacts:
Loss of Power: If we should lose power the emergency lights in the hallways will activate and last about 3 hours. It is extremely dark when these lights finally go out. However, we will have a torch available for each room which will be on the hall table. Please take ONE.
We usually are back on within a few hours.
High Winds: As a precaution we have taken all balcony furniture in from vacant rooms. If you wish to bring your balcony furniture in please do so. If you need help contact reception. This furniture is light.
High winds are very noisy, so, If you feel afraid during the night and don’t wish to remain in your apartment, the safest place to be is in the hallways. Please feel free to take pillows, blankets etc. with you.
Loss of Water Service: This is highly unlikely, however we have stored some emergency water.
Loss of Television Service: Heavy cloud interferes with satellite reception and may hinder Free-to-air channels.
If there are any further announcements which affect this advice we will let you know.
Traveller Accommodation Providers (Liability) Act 2001
The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.
The strict liability of the accommodation provider under the Act –
- applies only to a guest of the accommodation provider on a day when the accommodation unit is provided for the use of the guest.
- is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities.
- does not cover motor vehicles and things owned by the guest left in or on motor vehicles.
Note: Words appearing in italics and bold have a special meaning under the Traveller Accommodation Providers (Liability) Act 2001.
Lost Items?
If you notice any items you may have left behind, please contact us. In most cases, if we are able to locate the item/s – we can assist to have these mailed back to you. Charges apply.
Please note that Amaroo at Trinity Beach has a STRICT NO SMOKING POLICY. Your cooperation in helping us maintain a healthy environment is appreciated. Smoking is not permitted in any of the rooms, balconies, pool/garden areas or any part of the property. There is a designated smoking area in the bottom carparking area, you will notice the black buckets to dispose of the butts. * If it is found necessary to treat the room for smoke odour after your departure, you will be liable for the cleaning/deodorising cost and you may be liable for any lost rent due to the room not being available for use. Smoking includes cigarettes, cigars, pipes, vaping and any other substances.
Something not quite right during your stay?
The information below will help you settle in and make the most of your room. We work hard to avoid disruption to your stay, but if anything does come up, please don’t hesitate to let us know.
You can log a maintenance request in person at Reception or by emailing info@amarooresort.com. For urgent matters outside reception hours, please call our After-Hours Manager on +61 7 4055 6066, and we’ll respond as quickly as we can.
Air Conditioning:
The air conditioning unit in your room should be set on “Auto fan” or the lowest fan setting and display either the “snowflake” or “cool” symbol. Around 24°C is ideal.
Please keep the sliding glass doors closed while it’s running, and switch it off when you head out for a while. The room will cool down quickly when you get back.
If anything isn’t working as it should, please don’t change the settings; please see Reception or raise a maintenance request via email to info@amarooresort.com and we will attend to it as soon as possible.
Caution: Tiled floors can get slippery in our climate if the air conditioning is running with the doors open.
Building Access and Vistors
Access into the building or through the gate to get to/from the beach always requires a key. Please help us ensure the security of the building by closing the lobby door behind you when closed outside of Reception hours.
If you have a guest visiting, please arrange to meet them outside of Reception. Amaroo will not facilitate access to the building for anyone who is not staying with us.
If you have any friends/relatives visiting during your stay, please note that the guest who is noted on the booking is the responsible person for their visitor/s at all times. ANY visitors found causing damage or mess, creating excessive noise, Smoking on the premises or disrupting the quite enjoyment of other guests will result in both theirs and your removal from the property as well as charges for any costs involved for repairs and cleaning.
*If you are staying on our ground level your room key will be able to lock your security screen from the outside and give you access in and out of your own private gate giving you direct access to go to the beach.
Please ensure your private gate is always locked.
Hairdryers
Located in the bathroom cabinet/cupboard/drawer.
Hotplate Troubleshooting
Most Units have a Safety Switch you will need to turn on first. These are located either on the side of the benchtop or in the middle of the power point at the end of the benchtop.
Some Units have Induction Cooktops: You will need to place the pan or pot on first in order for it to turn on.
If you turn on the cooktop and the display is showing ‘Lo’ in red. This means it is locked. Hold down the ‘key’ symbol until it beeps to unlock, then you can use the hotplate as normal.
Please contact Reception if you need further assistance.
Iron and Ironing Board
Located in the wardrobe of your studio.
Key System
You have 2 keys on your key tag. The smaller one is your room key, the larger one is for access into the building via the main lobby door and for access in and out of the gate at the side of the building which leads to the beach stairs.
Please note that the doors to your studio are not self-locking. The entry door can be locked by pushing in the button on the inside door handle.
Whilst all steps are taken to ensure the security and access to the buildings, management takes no responsibility for any theft, loss or damage to your personal property including in the common areas of the resort. Please ensure you keep your room locked including your balcony. Room Safes are available for use for valuables. (see Room Safe)
We recommend all guests have travel insurance.
*Please note that a $250.00 charge will apply if a room key or tag is lost or damaged. A maximum of 2 keys are provided for each apartment.
Room Safe
To safeguard valuables there is a room safe located in the wardrobe.
Key available from Reception:
Free Use – No Insurance
$3.30 per night – Inc $1000 Theft Insurance
Please note: Loss of key will incur a $110 charge for replacement
Kitchen Facilities
A kitchenette is provided for your convenience. This includes fridge/freezer, microwave, kettle, toaster and crockery/cutlery/utensils.
Please Note: Smoke or steam from cooking in rooms can trigger the FIRE ALARM which then requires the building to be evacuated. Please ensure that there is plenty of ventilation in the room to avoid an unnecessary alarm. The barbecue near the pool is a good option if cooking steak, sausages or bacon.
*To enable us to provide the best service possible to our guests, please advise of any breakages or damage to reception.
No Party Policy
To ensure that all our guests enjoy their stay we have a strict ‘No Party Policy’
Any behaviour regarded to be disturbing the peace will result in eviction from the property. Any incidental items including (but not limited to) breakages/damages, lost or stolen property, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state will be passed on to you.
Should you have any disturbance from the neighbouring studio, please contact Management on 4055 6066
TV
All Apartments have SMART TVs in the living area which allows you to access your favourite streaming services. If you have difficulty, please call Reception for assistance. Be aware that Television maybe interrupted by storms in the area.
Before you depart, please log out of your streaming services.
Unit Occupancy
The MAXIMUM number of guests permitted to occupy any of our studio apartments is 3 Guests or 5 Guests for our Family Apartments. Bedding is only provided for 2 guests (4 in our Family Apartments) and additional guests can share existing bedding or hire a roll-away bed or cot. Please see reception for costs. Any rooms found to exceed the maximum occupancy will either have their stay terminated with no refund or be required to hire an additional room to accommodate the additional guests.
Lost Item/s
Please alert Reception as soon as possible if you think you may have misplaced an item. If it is found, even after your stay – we are more than happy to reach out to you, and in most cases, can arrange for the item/s to be mailed back to you. Charges will apply.
Welcome to the Tropics (crawly edition)
Being located in the tropics and with the humidity we can attract bugs (geckos, ants etc. ) We do pride ourselves in the cleanliness of the apartments however if food is left out this will attract ants. Please keep all food in the fridge.
And lastly, you will notice a light lemongrass fragrance throughout Amaroo; this is a natural insect repellent with a lovely scent, if you require something stronger we would recommend a personal bug spray with tropical strength formula.
- Accommodation charges must be paid by Australian Dollars cash, Australian Dollars Bank Cheque or credit card (MasterCard, Bankcard, Visa Card before occupancy commences, unless special arrangements have been made.
- Occupancy starts and finishes on the dates shown on the registration card, unless special prior arrangements have been made.
- Check-in time is 14:00. Check-out time is 10:00, unless prior arrangements have been made.
- The “Guest” will be liable for payment of any charges incurred outside the accommodation tariff and to be paid on check-out. The “Guest” will also be liable for all replacements and necessary costs for any damage or loss to the unit and its contents, caused by a “Guest”.
- The unit must not be used for any unlawful purpose.
- “Guests” and visitors must only park their vehicles in the designated areas.
- Visitors should be accompanied by a Guest when using the resort facilities.
- Only the number of people shown on the registration card may stay in the unit overnight.
- No animals or pets are to be brought onto the complex.
- Neither the property owner nor the resident manager is liable for any damage or loss of property which a Guest or Visitor may sustain whilst on the complex.
- There is no refund for early departure as per our cancellation policy.
- The Body Corporate by-laws of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning a “Guest” fails to comply.
- The Manager may inspect the unit at any time with reasonable notice and at any time without notice, if the Manager is of the opinion that there has been a breach of these conditions, including the turning off of air-conditioning if the unit is not occupied.
- The “Guest” authorises the Manager to charge any credit card for any loss, damage or monetary contribution for which any “Guest” is liable under this document or otherwise.
- If the occupancy ends or is terminated, the “Guests must immediately vacate the apartment and the property. The Manager is authorised to do whatever is required to enforce the eviction of any “Guests” and removal of guest’s property.
- The “Guest” undertakes to leave the room clean and tidy with all crockery, glassware, cutlery, pots and pans etc. washed clean, dried and stored away. If this condition is not met, the Manager reserves the right to levy the current cleaning fee charged within the property from time to time to the credit card account which has been provided by the guest.
- The air conditioning in the room is to be turned off whenever the room is not occupied.
- Rubbish is to be cleared from the room on a regular basis to the rubbish collection bins (adjacent to property front entry).
- A Guest must not create any noise likely to interfere with the peaceful enjoyment of any other person in the complex.
- The “Guest” will respect the hours of use of the various recreational facilities (swimming pool, jacuzzi, under cover dining and barbecue area and tennis court).
Book Your Tours
Click on the image to enlarge.
Local Restaurants and Dining
Click on the image to enlarge.
Please note management takes NO RESPONSIBILITY if Guests choose NOT to read the contained information and for any action taken or costs incurred for failure to comply with the guidelines outlined