Welcome!!!

Our reception is open as follows:

Monday to Friday 9.00am to 5.00pm,
Saturday & Sunday 9am – 12noon
Public Holidays Closed or Limited Hours

To call reception, our number is 07 4055 6066
If there is a life-threatening emergency, please call “000” immediately.

The holiday rental units such as the one you are occupying is classified as “Self-Catering” which covers fully self-catered apartments. This category is NOT the same as a “Hotel” which may have restaurants, concierge, A 24-hour front desk and daily room servicing.
We have compiled the following information for your stay, however if you have any queries, please do not hesitate to ask one of our friendly staff.

Check-In:
The check in time is from 2.00pm and reception closes at 5.00pm.
For guests arriving prior to this time, you are welcome to leave your bags with us at reception. If possible, we will check guests in early IF the unit is ready. However, this is at the discretion of Management and dependant on the units being cleaned.

Please be aware of our reception hours as we are NOT open 24 hours a day. If you think you may be arriving after 5.00pm on Weekdays or after 12 noon on Saturdays and Sundays, please contact reception on 07 4055 6066 so we can arrange an After-Hours Check-In via our Night Safe. We will then SMS or Email you a code on the day of arrival to the Safe and place an envelope with your name on it inside the Safe. Enclosed in the envelope will be your keys and instructions how to find your room. There is also a phone outside the Lobby door which will contact the After-Hours person on call who will assist if there are any issues gaining access.

Check-Out:
The checkout time is 10.00am,
You are welcome to leave your luggage with us during our reception hours whilst waiting if you have a later flight. Late Checkouts may be available upon request but are subject to availability and are NOT guaranteed.

When checking out, please take your rubbish to the bin area located at the bottom of our driveway behind the wooden gates. Please also wash and dry your dirty dishes, glasses, cutlery and crockery and put away. Any excessive cleaning time required due to the state of the room may incur charges to you. This will be at the discretion of management.

If you are leaving early, please leave the keys in the mailbox (Key Drop Box) just underneath the Night Safe outside the Lobby doors. This way we know you have left, and our cleaners can start for the day, ensuring the room is ready on time for the next guests.

Here are a few of interesting facts about Amaroo at Trinity and its surrounds.

You will notice the Cycad in between the pool and the bbq area,
this is approx 200+ years old. ‘Just Amazing.’

The name Amaroo derives from an Aboriginal boys name meaning
“Beautiful Place”

The mountains which form the spectacular backdrop seen from our property are part of the World Heritage Listed Wet Tropics Rainforest which extends from Cooktown in the north almost to Townsville in the south. The section visible from Amaroo includes the McAllister Range. The highest mountain peak is Mount Bartle Frere at an elevation of 1622m which is located 70km south of Cairns behind Babinda and Innisfail.

Don’t be alarmed if you hear a “clicking sound” that’s a bit like a bird but not quite – it’s likely to be a Gecko. They love our balconies and can also be seen and heard around the pool area, particularly at night when they feast on insects that are attracted to the lights. A pale mustard colour and chubbier than a normal garden-variety lizard they are quite harmless. Another quite alarming sound is that of the Curlew. Often in the dead of night they cry out and are sometimes mistaken for a woman screaming. They are shy of people but if you are lucky, you may see one on the grassy headland in front of our building, or even wandering along the beachfront during the evening.

Between November and May, the possible presence of Box Jellyfish and the smaller Irukandji Jellyfish make unprotected swimming on ocean beaches unsafe. While it is safe to walk along the sand, do not enter the water except within the netted area in front of the lifeguards. If you are unfortunately stung, the best first aid is to pour household vinegar over the sting to neutralise the stinging cells. Do not rub the affected area. You will notice bottles of vinegar stored along the nature strip adjacent to the beach. However, this is not a cure and urgent medical attention should be sought, as in some cases the outcome could be life threatening. Trinity Beach has a swimming enclosure located towards the southern end of the beach where lifeguards are on duty. Whilst the net offers protection from jellyfish, it is still wise to check daily conditions with the lifeguards. Presence of these creatures is rare on the outer reef; however, stinger suits are available for hire on all reef cruises. These have the added benefit of sun protection.

Crocodiles

Hey, don’t worry too much about these fellows. Crocodiles don’t like hanging out with humans, and we don’t like hanging out with them. It’s a good arrangement and it means we rarely ever see each other.

If there is any chance of seeing a crocodile at a beach, or anywhere else for that matter, signs will indicate this.
General rules to avoid contact with crocodiles are:

• Do not approach riverbeds flanked with mangrove trees.
• If you see a crocodile, walk away.
• Do not feed it. It is Illegal and dangerous.
• Do not take a photo. Just leave.
• Report crocodile sightings to local authorities.

However, between September and April just be more aware of crocodiles at dawn and at night as it is breeding season. Rivers and creeks are all regarded as croc territory, but during this time of year crocs that would normally be inhabiting these areas will also be on the move and flooding of waterways and low-lying areas can temporarily increase the mobility — accounting for a few beach sightings and closures.

Go to your Wi-Fi Settings on your device

Choose the Network: Amaroo Guests>OzSpots

Password: 88225566

If you wish to partake in any tours or activities during your stay, please feel free to check out our tour information boards in reception and ask our reception staff any questions or advice you may have. We offer a FREE booking service and can co-ordinate and book all your tours to work best with your itinerary. Our staff have extensive knowledge of the tours available and will advise which activities and tours will best suit your requirements.
All tours must be paid for at the time of booking.

Have a Hire Car? We have some great Self Drive Maps available at reception and can point all the must do’s

If you prefer, you can book your own tours by scanning the QR Code below or clicking on this link:  TOURS

Accomodation:

Your studio is a self-contained, self-catering accommodation and is equipped so that you may store food and cook your own meals if you choose.

A complimentary starter pack of essentials (tea, coffee, sugar, soap, toilet paper etc.) is provided however should you require more essential items for your room there are two local mini supermarkets.

*The Trinity Beach Local Convenience Store is located around the corner at 77 Vasey Esplanade (opposite Lunico’s )
*The Night Owl is located in the Trinity Beach Shopping Centre approximately 1 kilometre along Trinity Beach Road, and is open every day from 6.00am to 10:00pm.

Alternatively on-line supermarkets: Coles and Woolworths can be “googled”. They will deliver to your room.

Or see Reception during business hours for:
Additional Towels &/or Amenities:
Bath or Pool Towels: $5 per towel
Toilet Paper: $2 per roll
Tea/Coffee/Sugar: $1 per packet
Shampoo/Conditioner/Soap: $1 per item

Air Conditioning:

The air conditioning unit in your room should be set on “Auto fan” or the lowest fan setting and display either the “snowflake” or “cool” symbol.

Ideally, your room temperature should be around 24 degrees. Please keep the sliding glass doors closed whilst the air-conditioning is on, and we ask that you please turn the air conditioning unit off when leaving the room for any length of time. The system will soon cool the room down on your return.

If you experience any problems, please don’t alter the settings, but rather contact us at Reception.

Caution: Tiled floors can become slippery in our climate if the airconditioner is left on with the doors open

Breakages:

Any damage to, loss, or breakage of Resort property including furniture, crockery and glassware will be charged to the guest account at cost plus 50%.

If you notice any breakages upon your arrival, please report this to reception immediately so it can be noted.

Building Access:

Access into the building or through the gate to get to/from the beach always requires a key. Please help us ensure the security of the building by closing the lobby door behind you upon entering/leaving. If you have a guest visiting, please ensure you come down to meet them as we do not let anyone into the building who is not staying with us.
*If you are staying on our ground level your room key will be able to lock your security screen from the outside and give you access in and out of your own private gate giving you direct access to go to the beach.
Please ensure the private gate is always locked.

Hairdryers:

Located in the bathroom cabinet/cupboard/drawer.

Hotplates:

Most Units have a Safety Switch you will need to turn on first. These are located either on the side of the benchtop or in the middle of the power point at the end of the benchtop.
Some Units have Induction Cooktops: You will need to place the pan or pot on first in order for it to turn on.
If you turn on the cooktop and the display is showing ‘Lo’ in red. This means it is locked. Hold down the ‘key’ symbol until it beeps to unlock, then you can use the hotplate as normal.

Please contact Reception if you need any help.

Housekeeping:

As we are self-contained, self-catering accommodation, studios are not serviced daily. However, if you are staying 7 nights or more, your room will be serviced half-way through your stay. If staying longer, your room will be serviced approximately weekly. We are very conscious of reducing our impact on the local environment which impacts on the sensitive areas of the Great Barrier Reef and Rainforests in this beautiful location. However, if you do require extra linen or services beyond the above, the charges will be as follows:
Towel exchange (Bath or Pool): $5.00 (each)
Full linen exchange in a Studio: (no housekeeping) $30.00
Full linen exchange in a Family Suite: (no housekeeping) $60.00
Mini service in a Studio: $65.00
(including full linen, amenities, bed remade)
Mini service in Family Suite: $130.00
(including full linen, amenities, bed remade)

Scheduled cleaning and weekly servicing costs for the room are included in your tariff, however failure to leave the room in a reasonable condition, thus requiring extra time to be spent, will incur further charges.

White bath towels are for use in the bathroom only.

Pool/Beach towels are in your wardrobe.

A mop, bucket and broom are placed in the laundry on each level for use of guests on that level. Please return to laundry immediately after use.

Iron and Ironing Board:

Located in the wardrobe of your studio.

Key System:

You have 2 keys on your key tag. The smaller one is your room key, the larger one is for access into the building via the main lobby door and for access in and out of the gate at the side of the building which leads to the beach stairs.

Please note that the doors to your studio are not self-locking. The entry door can be locked by pushing in the button on the inside door handle.

Whilst all steps are taken to ensure the security and access to the buildings, management takes no responsibility for any theft, loss or damage to your personal property including in the common areas of the resort. Please ensure you keep your room locked including your balcony. Room Safes are available for use for valuables. (see Room Safe)

We recommend all guests have travel insurance.

*Please note that a $200.00 charge will apply if a room key or tag is lost or damaged. A maximum of 2 keys are provided for each apartment.

Kitchen Facilities:

A kitchenette is provided for your convenience. This includes fridge/freezer, microwave, kettle, toaster and crockery/cutlery/utensils.

Please Note: Smoke or steam from cooking in rooms can trigger the FIRE ALARM which then requires the whole building to be evacuated. Please ensure that there is plenty of ventilation in the room to avoid an unnecessary alarm. The barbecue near the pool is a good option if cooking steak, sausages or bacon.

*To enable us to provide the best service possible to our guests, please advise of any breakages or damage to reception.

Laundry:

There is a laundry located on each level of the building for guest use. These are coin operated. If you require some change, please visit reception during reception’s opening hours and we can provide you with correct change. Laundry powder is also available for purchase.

In your room you will have small clothes drying rack. Please use this when drying any washing and refrain from hanging any towels or clothing on the balcony as this is against our Body Corporate BY-LAWS.

No Party Policy:

To ensure that all our guests enjoy their stay we have a strict ‘No Party Policy’

Any behaviour regarded to be disturbing the peace will result in eviction from the property. Any incidental items including (but not limited to) breakages/damages, lost or stolen property, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state will be passed on to you.

Should you have any disturbance from the neighbouring studio, please contact Management on 4055 6066

Room Safe:

To safeguard valuables there is a room safe located in the wardrobe.

Key available from Reception:
Free Use – No Insurance
$3.30 per night – Inc $1000 Theft Insurance

Please note: Loss of key will incur a $110 charge for replacement

Rubbish Disposal:

As the rooms are not serviced daily, removal of rubbish is your responsibility. A large bin is located in the wooden enclosure at the entrance to the property. In this climate, it is important to dispose of rubbish daily.

Smoking:

Please note that our premises are strictly non-smoking. Your cooperation in helping us maintain a healthy environment is appreciated. Smoking is not permitted in any of the rooms, balconies, pool/garden areas or any part of the property. You can smoke in the bottom carparking area, you will notice the black buckets to dispose of the butts.

* If it is found necessary to treat the room for smoke odour after your departure, you will be liable for the cleaning/deodorising cost and you may be liable for any lost rent due to the room not being available for use.

TV:

All Apartments have SMART TVs in the living area which allows you to access your favourite streaming services. If you have difficulty, please call Reception for assistance. Be aware that Television maybe interrupted by storms in the area.

Before you depart, please log out of your streaming services.

Unit Occupancy:

The MAXIMUM number of guests permitted to occupy any of our studio apartments is 3 Guests or 5 Guests for our Family Apartments. Bedding is only provided for 2 guests (4 in our Family Apartments) and additional guests can share existing bedding or hire a roll-away bed or cot. Please see reception for costs. Any rooms found to exceed the maximum occupancy will either have their stay terminated with no refund or be required to hire an additional room to accommodate the additional guests.

Visitors:

If you have any friends/relatives visiting during your stay, please note that YOU are responsible for them at all times. ANY visitors found causing damage or mess, creating excessive noise, Smoking on the premises or disrupting the quite enjoyment of other guests will result in both theirs and your removal from the property as well as charges for any costs involved for repairs and cleaning.

Welcome to the Tropics:

Being located in the tropics and with the humidity we can attract bugs (geckos, ants etc. ) We do pride ourselves in the cleanliness of the apartments however if food is left out this will attract ants. Please keep all food in the fridge.

BBQ Facilities:

The barbecue is situated in the under-cover dining area adjacent to the swimming pool. For your convenience, a bar fridge and microwave oven are also located in this area as well as barbecue utensils. A white tray under the sink in your studio will assist you to carry food and crockery to the BBQ area. Could we please ask that you use the baking paper provided to cook on. This will ensure that fewer chemicals are needed to maintain the cleanliness of the BBQ’s. Please leave the area tidy for guests following.
For safety reasons, we ask that you do not take any glass or crockery beyond the undercover area towards the pool surrounds. Should glass be taken and broken in this area, the very significant clean-up costs (which include the swimming pool being emptied and refilled) will be passed on.

Body Corporate By-Laws:

Amaroo at Trinity Beach apartments are individually owned and managed under a Body Corporate Scheme. By-laws are set for the comfort and enjoyment of all guests and must be adhered to at all times.
Typical By-laws that may affect your stay are:
• No pets allowed (exemptions apply for certified service dogs. Must be advised at time of booking)
• Noise levels (Be aware not to disturb other residents) No outside noise after 10pm
• No smoking permitted in your unit, on the balcony or on the property common areas
• Refuse/rubbish not to be placed on balconies or stairwells
• No alcohol to be consumed, and no glass to be taken into the swimming pool area except under the covered area
• Balconies railings are not to be used as a clothesline please, we supply all apartments with clothes airers for your convenience.

Cots and Rollaway Beds:

Porta-cots and Rollaway Beds are available for your use for a small fee when pre-arranged. If you require a cot or rollaway please contact Reception.

Doctor:

We hope you don’t need one, but just in case, there is a Medical Centre at Campus Shopping Village. Phone #4057 7300.

A Chemist is also located in that centre.

A 24 hour Medical Service is located on the corner of Florence and Grafton Streets, Cairns. (Approximately 20 minutes’ drive) with access to interpreters for all nationalities. Phone ahead for priority appointment on #4052 1119. Alternatively, there is an After Hours Dial-A-Doctor service #1300 030 030.

The nearest public hospital is Cairns Base Hospital on the Esplanade in the Cairns City. Phone #4226 0000

Laundry Facilities:

Coin operated laundry facilities (washing machine and dryer) are situated on each floor adjacent to the lift. Laundry powder is available for purchase from reception and change for the machines is also available from Reception.
Our Body Corporate by-laws prohibit the hanging out of washing on the balconies or railings. Please either use the dryer in the laundry or hang washing in your room on the clothes airer provided.

*Laundry Powder Sachets available from reception for $2

Pool:

Our pool area is a great place to relax and soak up the tropical atmosphere. Pool hours are 7:00am to 9:30pm. For your own safety and that of other guests, we do emphasise that no glass is to be taken past the undercover dining area towards the pool surrounds.

*There is complimentary Sunscreen and Insect Repellent in the Pool/BBQ Area. Please do not remove from this area as it is for all to use and please advise reception when it has run out.

Reception:

Reception Hours:
9:00am to 5:00pm Monday to Friday.
9:00am to Midday Saturday and Sunday
Public Holidays: Closed or Limited Hours

For emergency after hours service the Manager can be contacted by calling 0740556066 or by using the ‘Outside Phone’ located outside, next to the Lobby Door.

Tennis:

You are welcome to Hire Tennis Racquets and a Set of 4x Balls from Reception.
Hire Fee: $10 for 2x Racquets
Any Balls not returned will incur a charge of $5 per ball

Transfers:

Should you require a transfer to the airport, train station or your next accommodation we are happy to arrange this for you. Please visit us in reception during office hours for information and costs. Alternatively, there is a flyer on the noticeboard in the lobby.

Transport:

SUNBUS: Our public bus service will take you into Cairns City or north to Palm Cove. The Bus Stop is at the corner of Moore Street and Trinity Beach Road. Buses run approximately every thirty minutes during the day and every sixty minutes on weekends and evenings. Ask about their all day or weekly tickets. Timetables are available at Reception or visit www.sunbus.com.au

CAIRNS TAXIS: 131008 or (07) 4048 8333

TRINITY BEACH TRANSFERS: See reception to book transfers

CRUISING CAR RENTALS: (07) 4041 4666 (let them know you are staying at Amaroo)

UBER: Download the Uber App on your phone

Umbrellas:

If you require an Umbrella, please see reception. We can loan you one and will make a note of this against your room. There will be a $10 charge if the umbrella is not returned.

Use of Resort Facilities:

Please note after your checkout you are welcome to store your bags with reception and have use of the resort facilities for the day. (Business Hours permitting). There are toilets and an outdoor shower located in the pool area if you need to freshen up after a swim or beach trip.

Here are two of our go-to Weather Sites:

Weatherzone

Bureau Of Meterology

Looking for Local Markets: Click HERE

Trinity Beach Yoga: TIMES

Fire Evacuation Procedure:

In case of fire, ring the emergency number 000
Exit the building via Emergency Escape Stairs as indicated on the Emergency Evacuation Plan on the back of your studio door.

Do NOT Use The Lift:

If the fire alarm sounds, you should leave your room immediately and exit the building via the Emergency Escape Stairs located opposite the illuminated exit signs at either end of the corridors and assemble in the upper carpark under the tennis court, remembering that emergency vehicles may be accessing the property via the driveway.

Emergency Numbers:

Fire 000
Police 000
Police Non-Emergency Phone: 13 14 44
Ambulance 000
LIFELINE 131114

Cyclones:

On-Site Manager to give directions as needed at the time.
The balcony doors of your unit are cyclone proof. So, your apartment is a safe place to be.

Possible Impacts:

Loss of Power: If we should lose power the emergency lights in the hallways will activate and last about 3 hours. It is extremely dark when these lights finally go out. However, we will have a torch available for each room which will be on the hall table. Please take ONE.
We usually are back on within a few hours.

High Winds: As a precaution we have taken all balcony furniture in from vacant rooms. If you wish to bring your balcony furniture in please do so. If you need help contact reception. This furniture is light.
High winds are very noisy, so, If you feel afraid during the night and don’t wish to remain in your apartment, the safest place to be is in the hallways. Please feel free to take pillows, blankets etc. with you.

Loss of Water Service: This is highly unlikely, however we have stored some emergency water.

Loss of Television Service: Heavy cloud interferes with satellite reception and may hinder Free-to-air channels.

If there are any further announcements which affect this advice we will let you know.

1. Accommodation charges must be paid by Australian Dollars cash, Australian Dollars Bank Cheque or credit card (MasterCard, Bankcard, Visa Card before occupancy commences, unless special arrangements have been made.
2. Occupancy starts and finishes on the dates shown on the registration card, unless special prior arrangements have been made.
3. Check-in time is 14:00. Check-out time is 10:00, unless prior arrangements have been made.
4. The “Guest” will be liable for payment of any charges incurred outside the accommodation tariff and to be paid on check-out. The “Guest” will also be liable for all replacements and necessary costs for any damage or loss to the unit and its contents, caused by a “Guest”.
5. The unit must not be used for any unlawful purpose.
6. “Guests” and visitors must only park their vehicles in the designated areas.
7. Visitors should be accompanied by a Guest when using the resort facilities.
8. Only the number of people shown on the registration card may stay in the unit overnight.
9. No animals or pets are to be brought onto the complex.
10. Neither the property owner nor the resident manager is liable for any damage or loss of property which a Guest or Visitor may sustain whilst on the complex.
11. There is no refund for early departure as per our cancellation policy.
12. The Body Corporate by-laws of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning a “Guest” fails to comply.
13. The Manager may inspect the unit at any time with reasonable notice and at any time without notice, if the Manager is of the opinion that there has been a breach of these conditions, including the turning off of air-conditioning if the unit is not occupied.
14. The “Guest” authorises the Manager to charge any credit card for any loss, damage or monetary contribution for which any “Guest” is liable under this document or otherwise.
15. If the occupancy ends or is terminated, the “Guests must immediately vacate the apartment and the property. The Manager is authorised to do whatever is required to enforce the eviction of any “Guests” and removal of guest’s property.
16. The “Guest” undertakes to leave the room clean and tidy with all crockery, glassware, cutlery, pots and pans etc. washed clean, dried and stored away. If this condition is not met, the Manager reserves the right to levy the current cleaning fee charged within the property from time to time to the credit card account which has been provided by the guest.
17. The air conditioning in the room is to be turned off whenever the room is not occupied.
18. Rubbish is to be cleared from the room on a regular basis to the rubbish collection bins (adjacent to property front entry).
19. A Guest must not create any noise likely to interfere with the peaceful enjoyment of any other person in the complex.
20. The “Guest” will respect the hours of use of the various recreational facilities (swimming pool, jacuzzi, under cover dining and barbecue area and tennis court).

Traveller Accommodation Providers (Liability) Act 2001

The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.

Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act –

• applies only to a guest of the accommodation provider on a day when the accommodation unit is provided for the use of the guest.
• is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities.
• does not cover motor vehicles and things owned by the guest left in or on motor vehicles.

Note: Words appearing in italics and bold have a special meaning under the Traveller Accommodation Providers (Liability) Act 2001.