PRIVACY POLICY

Last updated: November 2026

1. About us
Amaroo at Trinity is operated by Elmer Loughnan Property Group Pty Ltd (ABN 28 698 221 555), the resident letting agent and caretaker for Amaroo at Trinity, 92–94 Moore Street, Trinity Beach QLD 4879 (“we”, “us”, “our”). We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

 

2. What we collect
Depending on how you deal with us, we may collect:

  • your name, address, phone number and email address
  • booking details, such as dates, room type, number of guests, arrival and departure times and special requests
  • payment card details, which are held securely by our payment providers (see section 7)
  • identification shown at check-in, and vehicle details for guest parking
  • details of any incident, damage or breach of our Terms and Conditions during your stay
  • your communications with us, including emails, phone calls and reviews
  • website information, such as your IP address, browser type and the pages you visit, collected through cookies and analytics tools
  • CCTV footage of common areas, for security purposes. 

We collect only the information we need to provide our services. We don’t ask for sensitive information unless it’s needed, for example to meet accessibility requirements or to confirm a service animal.

 

3. How we collect it
We collect personal information:

  • directly from you, when you book, enquire, check in, join our VIP Club or contact us
  • from online travel agents and booking platforms you book through, such as Booking.com, Expedia, Airbnb and Trip.com
  • from your travel agent, or the person who made a booking on your behalf
  • through our website, using cookies and analytics tools

 

4. Why we collect and use it
We use your personal information to:

  • process and manage your booking and payment
  • charge incidentals, damage or outstanding amounts to the card held on your booking, as set out in our Terms and Conditions
  • make future bookings easier, if you’ve agreed to us keeping your card on file
  • provide your accommodation and any services you request, such as airport transfers or tours
  • communicate with you before, during and after your stay
  • keep guests, staff and the property safe and secure
  • meet our legal, licensing, trust accounting and insurance obligations
  • improve our services and website
  • send you offers and news, but only if you have agreed to receive them

 

5. Who we share it with
We only share personal information where it’s needed for the purposes above, or where the law requires or allows it. This may include:

  • our booking and property management system, payment processors and IT service providers
  • Good to Book, a guest screening and incident reporting service for accommodation providers. We use it to check bookings and to report any incident or breach of our Terms and Conditions. Good to Book handles this information under its own Privacy Policy (goodtobook.com).
  • the booking platform or travel agent you booked through
  • tour and transfer operators you ask us to book for you
  • the owner of the apartment you stay in, limited to booking and statement information
  • the body corporate, our insurers, legal and financial advisers and auditors, where relevant
  • government agencies, police or regulators, where the law requires or allows it

We don’t sell or rent your personal information.

 

6. Marketing and our VIP Club
If you join our VIP Club or opt in to receive offers, we’ll send you news and special offers by email. You can unsubscribe at any time using the link in any email, or by contacting us. We won’t send marketing to guests who booked through a third-party platform unless they have separately agreed to hear from us.

 

7. Storing and protecting your information
We store personal information securely, both electronically and in hard copy, and take reasonable steps to protect it from misuse, loss, and unauthorised access or disclosure.

Payment cards: Your card details are held in a secure, encrypted card vault operated by our PCI DSS-certified booking and payment providers, separately from other booking information. Our booking system uses tokenisation, so we don’t keep your full card number in our own records. Your card security code (CVV) is deleted once your payment is first authorised.

We keep your card on file after your stay so we can charge any incidentals, damage or outstanding amounts under our Terms and Conditions. If you’re a returning guest, we may also use your stored card for future bookings, with your agreement. You can ask us to remove your card at any time, and we remove cards that haven’t been used for two years.

When we no longer need personal information, we securely destroy it or remove anything that identifies you, unless the law requires us to keep it.

 

8. Overseas disclosure
Some of our service providers, such as cloud-based booking, email and payment systems, may store data on servers outside Australia. When this happens, we take reasonable steps to make sure they protect your information to a standard consistent with Australian privacy law.

 

9. Cookies and our website
Our website uses cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, but some parts of the site may not work properly. Our website may link to other websites, such as booking platforms, and we aren’t responsible for their privacy practices.

 

10. Accessing, correcting and removing your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to remove a stored payment card, by contacting us using the details below. We’ll respond within a reasonable time, usually within 30 days. If we can’t give you access, we’ll explain why.

 

11. Complaints
If you have a concern about how we’ve handled your personal information, please contact us first and we’ll try to resolve it promptly. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

 

12. Contact us
Privacy Officer, Amaroo at Trinity
92–94 Moore Street, Trinity Beach QLD 4879
Phone: 07 4055 6066
Email: info@amarooresort.com

 

13. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.