TERMS AND CONDITIONS OF STAY

  1. Accommodation charges must be paid in Australian dollars by credit card (MasterCard, Visa or Amex) or by direct deposit to our trust account before occupancy commences. 
  2. Occupancy starts and finishes on the dates shown on the registration card. If early departure of occupancy is required, this will be subject to no refund no matter what reason as per our cancellation policy.
  3. Check-in time is 14:00. Check-out time is 10:00.
  4. The ‘Guest’ will be liable for payment of any charges incurred during the stay. The ‘Guest’ will also be liable for all replacement and necessary costs for the repair of any damage or loss to the room and its contents, caused by the Guest. The Guest will also be liable for payment of any costs or charges associated with repairs/replacements for any damage or loss to the Common Property of the complex caused by the Guest.
  5. The room must not be used for any unlawful purpose.
  6. Guests must park only in the designated Guest parking areas. Enter the driveway and take the first left, or the second left (under the tennis court).
  7. Visitors of the Guest are not permitted to use the common property facilities of the complex (pool, spa, tennis courts, BBQ) unless given consent by the complex Manager. Any cleaning or repairs of damage caused by any visitors of a Guest will be charged and payable by the Guest.
  8. Only the number of people shown on this registration card may stay in the room overnight.
  9. Guests undertake to maintain the security of the room and the property in general and to ensure the room/property/keys are kept safe at all times. It is agreed that the loss of a key will incur the cost of changing the lock or locks involved. No responsibility is taken by the Owner of the Unit or the On site Manager for any loss incurred from theft which may occur if the room is left unsecured by the Guest at any time. For this reason we recommend Guest’s keep the Balcony doors closed and locked overnight and when Guests are not in the room.
  10. No Animals, birds or pets of any description are to be brought onto the complex or into a room. Service animals are an exception with the guest to provide identification papers at check-in.
  11. Neither the property owner nor the resident manager is liable for any damage or loss of property which a Guest may sustain while on/in the complex.
  12. The body corporate by-laws of the complex and any reasonable direction of the Manager must be complied with. The room must be vacated if after receiving a warning the Guest fails to comply and there will be no refund of tariff should this action be necessary.
  13. The Manager may inspect the room at any time with or without notice if the Manager is of the opinion that there has been a breach of any of these conditions.
  14. The Guest authorises the Manager to charge the credit card provided at booking for any loss, damage, extra cleaning or outstanding incidentals not paid before departure, and for any amount the Guest is liable for under these Terms and Conditions. Card details are stored securely by our PCI DSS-certified payment providers, as described in our Privacy Policy.
  15. If the occupancy ends or is terminated, the Guests must immediately vacate the room and the property. The Manager is authorised to do whatever is required to enforce the eviction of any Guests and their Visitors and removal of Guest’s Property.
  16. The Guest undertakes to leave the room clean and tidy upon departure with all crockery, glassware, cutlery, pots, pans etc to be washed clean, dried and stored away. All rubbish is to also be cleared from the room to the rubbish collection bins (adjacent to property from entry). If this condition is not met, the Manager reserves the right to charge the credit card provided by Guest for any equivalent cleaning fees required.
  17. By making a booking, you consent to Amaroo Resort sharing your personal information, and that of all guests in your booking, with Good to Book (a guest screening and incident reporting database for accommodation providers) to check your booking and to report any incident or breach of these Terms during your stay. Good to Book will handle this information under its Privacy Policy (www.goodtobook.com).
  18. A Guest must not create any noise likely to interfere with the peaceful enjoyment of any other person in the complex. Failure to comply with this may result in immediate termination of the Guest Occupancy.
  19. The Guest will respect the hours of use of the various recreational facilities (swimming pool, spa, under cover dining and BBQ area and tennis court).
  20. The Guest must not hang any washing, clothing, towels or any other article on the balcony or the balustrade thereon. Laundry facilities are available on each level if required.
  21. In-room safe use is at your own risk and the Guest waives any rights to insurance on the use of the safe during their stay. Amaroo at Trinity and its staff will not be held liable in the event the contents of the safe are misplaced, damaged or destroyed due to theft, vandalism or fire.
  22. There is to be NO SMOKING in any of the rooms or common areas of the property. Bylaw #24.1. Failure to abide by the NO SMOKING on the premises rule will result in a $100 Cleaning and Deodorising FEE and could result in your removal.
  23. With the Guest’s agreement, the Manager may keep the Guest’s card on file for future bookings. The Guest can withdraw this agreement and ask for their card to be removed at any time by contacting us. Cards that haven’t been used for two years are removed.